Politique d’expédition


Shipping Policy

Last Updated: 03/24/2025

Thank you for shopping with LISSELUMA. We are committed to providing fast and reliable shipping to our customers worldwide. Please read our shipping policy carefully before placing an order.

1. Processing Time

  • Orders are processed within 1-2 business days (Monday–Friday, excluding holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Time & Delivery Estimates

We offer the following shipping options:

Domestic (U.S.) Shipping

  • Standard Shipping (Free for orders over $8.99, $4.95 for orders under $8.99): Estimated delivery time is 7-14 business days.

International Shipping

  • Estimated delivery time is 7-21 business days, depending on the destination.
  • Delivery times may vary due to customs processing, local postal services, and potential delays beyond our control.

3. Import Duties & Taxes

  • We collect and calculate import duties and taxes at checkout to ensure a smooth delivery process.
  • Customers will not have to pay additional fees upon delivery.
  • The final price at checkout includes all applicable import charges, so there are no unexpected costs when your order arrives.

4. Order Tracking

  • Once your order ships, you will receive an email with tracking information.
  • Tracking updates may take up to 48 hours to appear after shipment.
  • International tracking may be limited depending on the destination country.

5. Address Accuracy & Delivery Issues

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses.
  • If a package is returned due to an incorrect address, the customer may be responsible for reshipping costs.

6. Lost, Stolen, or Delayed Packages

  • LISSELUMA is not responsible for lost or stolen packages after delivery confirmation. If you experience an issue, please contact the shipping carrier directly.
  • If your package is significantly delayed, please reach out to lisselumacare@gmail.com, and we will do our best to assist.

7. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, military addresses (APO/FPO), or restricted regions due to carrier limitations.
  • Certain countries may have restrictions on specific products. Please check local regulations before ordering.

8. Contact Us

If you have any questions about our shipping policy, please contact us at lisselumacare@gmail.com.